In this issue of Concurrents, you’ll find all-inclusive specials in Europe, read about Joyce Landry’s visit to Zappos, learn how to plan stress-free group air, journey to the wild side, access amazing group cruise rates, and find out how to win an iPad 2!
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SEPTEMBER / OCTOBER 2011
Dear <<First Name>>
Welcome to Concurrents from Landry & Kling. In each issue, we’ll share relevant news, tips and articles to help busy planners like you stay up-to-date and organize spectacular events-at-sea.
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What I Learned about Customer Service from Zappos.com
by Joyce Landry
One of my favorite business books is “Delivering Happiness” by Zappos.com founder Tony Hsieh. In the book, he invites anyone visiting Las Vegas to tour the company, so this past June I took him up on his offer. The entire experience was one of surprise & delight, and what I learned about customer service was priceless!
[Photo: Joyce Landry sits in the Royal Chair at Zappos.com headquarters in Henderson, Nevada]
>>> Find out what happened during Joyce’s tour – and what she learned from Zappos.
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Take an Elegant Journey – to the Wild Side!
Lindblad Expeditions just told us about a rare opportunity to charter an expedition vessel for a three-night program in Peru’s upper Amazon. Journey on an elegant river ship and get ready for an experience of a lifetime!
>>> Learn more about Lindblad’s 3-night Amazon adventure.
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Amazing Rates on Island-hopping Meetings
The Caribbean is calling – special rates are now available for meetings, incentives, and group events! Check out these Royal Caribbean ships – and look what’s included in your cruise package.
>>> Find great rates and qualify for bonus amenities.
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